Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs):

What are the Shipping Charges?

Sai Rattan offer free delivery on all orders within India above INR 1,000. You do not pay any shipping charges on any order placed online.

We ship on all working days except Sunday and public holidays. Orders placed on Saturday would leave our processing centre only on Monday.

Are your gemstones real or synthetic/simulated?

We sell all real or synthetic/simulated gemstones. The details of every          product are stated in the gemstones category.

When will you ship my order?

Your order will be shipped within 2-4 days after receipt of payment. We will inform you, if for any reason the reason the order is delayed. Please note that weekends and holidays are not counted as business days.

Which courier service do you use to ship orders to your customers?

We send the goods by ship rocket. We ensure that you get your products on time and in good condition. We ship your product through leading courier services. Our services are: Blue Dart, Express mail and also through by Ship Rocket.

Will you email or message me the corresponding package tracking number?

 You will receive the tracking number of the parcel   after your order is shipped. We ensure that your order reaches you in fastest time and in good condition, we only ship through reputed courier agencies.


What are my payment options?

We accept all major credit cards such as Visa or Master card. The payment can also be sent by cashier’s check or Bank money order. Cash on delivery (COD) on the products is also available.

Is it safe to send me credit card number through web?

Your online transactions are completely safe. We value your trust above anything else. When you checkout on our website, we connect you over a secure link to either ICICI bank or PayPal. Only those payment services see your credit card details.


Why we see same picture in some of the stones?


Sometimes, it may difficult to click pictures of same product having same color so, when there is no major change in the quality we keep a common picture.

What is the weight of stone in carat?

It mentions the weight of stones.

5 carat = 1 gram
1 gram = 8.25 Ratti

Is “Return, Refund and Cancellation policy” applicable to customers?

Goods to be returned within 15 days from the receipt of the parcel.
If in any case, if you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of goods, please refuse to take delivery of the package. For this, refund policy or money back return policy is applicable.

Which Credit cards are not accepted online?

Company and corporate cards are not accepted on our website. Please use your personal credit card, Visa and Master card.